Welcome to the Impossible Project Support

Before emailing Customer Support, please check out the FAQ section below.You may find an answer to your question there instantly.

If your question is about a change to a recent order, please email us at:
  • myusorder@the-impossible-project.com for US/Canada orders
  • myorder@the-impossible-project.com for all other orders

  • If you cannot find the answer in our forums, please email us at:
  • usa@the-impossible-project.com for US/Canada support
  • service@the-impossible-project.com for support for the Rest Of the World

  • Please always mention your order ID number or the email address your order was placed under when contacting our Customer Support.
    This will allow them to quickly access your order history.

    For wholesale enquiries, please email us at:
  • uswholesale@the-impossible-project.com for US/Canada wholesale enquiries
  • wholesale@the-impossible-project.com for wholesale enquiries for the Rest Of the World

  • The Impossible Project


    General Information

    Impossible Films

    Impossible Film FAQs

    Polaroid Cameras

    How to use my Polaroid camera

    Classic Polaroid Cameras

    Instant Lab

    The Impossible Instant Lab

    The Impossible Project App

    Online Shop

    Impossible Online Shop FAQs

    Deutscher Support

    Support Francais