Welcome to the Impossible Project Support

Before emailing Customer Support, please check out the FAQ section below.

If your question is about a change to a recent order, please email us at:
  • myusorder@the-impossible-project.com for US/Canada orders
  • myorder@the-impossible-project.com for all other orders

  • If you cannot find the answer in our forums, please email us at:
  • usa@the-impossible-project.com for US/Canada support
  • service@the-impossible-project.com for support for the Rest Of the World

  • If you have any questions or need support you can reach us on the following phone numbers:
  • 212 219 3254 for US and Canada customers
  • 00 800 577 01500 for Europe and Rest Of the World customers

  • Please always mention your order ID number or the email address your order was placed under when contacting our Customer Support. This will allow them to quickly access your order history.

    For wholesale enquiries, please email us at:
  • uswholesale@the-impossible-project.com for US/Canada wholesale enquiries
  • wholesale@the-impossible-project.com for wholesale enquiries for the Rest Of the World
  • asiawholesale@the-impossible-project.com for wholesale enquiries in Asia

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