Welcome to the Impossible Project Support

Before emailing Customer Support, please check out the FAQ section below.

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General Information

Impossible Films


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Impossible 8x10 Film

Instant Lab

Information about The Impossible Instant Lab

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The Impossible Project App

Polaroid® Cameras

How to use my Polaroid® camera

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Classic Polaroid® Cameras

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Online Shop

New online shop

Impossible Online Shop FAQs

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Deutscher Support

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Support Francais

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Contact Us

Please always mention your order ID number or the email address your order was placed under when contacting our Customer Support. This will allow them to quickly access your order history.

If your question is about a change to a recent order, please email us at:

If you cannot find the answer in our FAQs, please email us at:

If you have any questions or need support you can reach us on the following phone numbers:

For wholesale enquiries, please email us at: